Booking Terms

Cancellations and refunds

‍Our main aim is to ensure you have an amazing adventure. If you have a sub-standard experience due to the fault of Call to Adventure we will issue you a refund. This excludes things such as: you not meeting the trip fitness or technical requirements, failing to bring appropriate clothes, poor weather, illness, etc. Where the issue is with the trip itself or the operator you will need to resolve it with them. We are happy to help with this but cannot guarantee a refund will be issued.

Claims need to be within 48 hours of the experience. We will then contact the guide and work on a solution. The refund will be limited to the cost of the adventure itself listed on this site.

You should take out insurance, including cancellation cover, on all bookings. We recommend using Rise and Shield for your travel insurance.

At the point of booking, you may pay only the deposit, but you agree to pay the full price of the trip shown unless cancelled before the cut off points listed below.

Leader/guide cancellation

‍Very occasionally it is necessary for leaders/guides to cancel an adventure. When a trip is cancelled by a leader/guide Call to Adventure will issue a 100% refund for the cost of the activity fees (we reserve the right to apply a refund fee*). Call to Adventure and the relevant leaders/guides do not take responsibility for any other costs, for example flights, hotels, gear hire, and any other expenses related to the trip.

We always recommend taking out the relevant travel insurance to cover you in such eventualities. As previously mentioned, this may be required by your guide to take part in the adventure itself. We will do our best to give you as much notice as possible if an adventure must be cancelled. Some trips may require a minimum number of people for the adventure to go ahead. In the first instance, we will offer alternative dates if the minimum number isn’t reached. It is the responsibility of the guide to inform customers at least 14 days in advance of the trip if it cannot go ahead.

We (Call to Adventure) or the guide/leader might occasionally have to make changes to, or even cancel your booking, and reserve the right to do so at any time. We will let you know with as much notice as possible and aim to provide alternative dates. If you (the client) is told that the trip is cancelled within 30 days of adventure, and when the client does not agree to a new date, we may offer a comparable trip refunding any price difference, or the client will be refunded in full.

Client cancellation

‍We get it. Sometimes things happen. You should let us know as soon as possible if you can no longer make your scheduled departure.

Please note that deposits are always non-refundable when cancellation occurs due to the customer or the customer fails to make payment when due or return required form. The deposit amount can be used as credit towards another trip within 12 months from the booking date. Whilst each operator/guide/leader may have their own terms of service (terms and conditions), when none exist, the following apply:

Cancellation periods

Within 65 days of departure - no refund due (and any outstanding balance must still be paid)

More than 65 days of departure - 100% minus the deposit, card processing fees, and a refund fee*

Once your booking request has been confirmed you're obliged to pay the balance by the due date. You agree to your card being charged or that the invoice sent will be paid by the due date. If payment is not made, your booking is invalidated but you will still need to pay the balance.

Guests must pay the balance (at latest) within 65 days of departure or immediately if booking within 65 days of departure.

Failing to make final payment within 3 days of payment due date - no refund due and booking invalidated.

*Note that for private group bookings for the National 3 Peaks Challenge With Accommodation and National 3 Peaks in 3 Days, payment must be made for all participants once the booking is confirmed, even if cancelled more than 65 days before departure. This is due to the additional costs of arranging trips for larger groups and the fact that they can be difficult to fill if cancelled.

Please note that failing to complete and return any pre-trip forms such as medical forms or participation statements may also result in cancelling your trip, in which case a refund will be determined based on the above. A refund will not be issued where you have failed to meet one of the trip requirements, for example, not bringing the correct equipment or clothing, or failing to meet the fitness or technical proficiency level specified. Obviously, we will do our best to accommodate you where possible, for example, lending spare kit when available. As mentioned, we always recommend taking out insurance on your trips and you may be able to claim should the reason for the cancellation be covered.

Payments made through Trust My Travel are financially protected by them. The rest are processed securely using Stripe, one of the world's leading payment providers.

*Please note that all refunds are subject to a 3% fee on the amount refunded.

Date Changes

In some instances, we may be able to move you to a different departure date free of charge. However, this is at our discretion and changes must be requested at least 65 days before departure. Date changes requested within 65 days of departure may be possible but will be subject to a fee which could be as much as the price of the trip and are not guaranteed. This is largely because some trips incur fixed costs which must be paid regardless of whether you attend.

Changes to the Terms

‍We are constantly updating and improving the Service to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and our Service.

We may revise the Terms of Service but the most current version will always be available. We will try, where possible and reasonable, to contact you to let you know about significant changes to any of the documents referred to in these Terms of Service. We may make contact through the system or via a separate email. The current version of the Terms of Service contains the only terms that apply to our relationship with you. Older versions of the Terms of Service will no longer apply to our relationship and will be completely replaced by the current version.

Participation statement

You may be supplied with a specific risk charter for your trip but in lieu of that, the following shall apply for all adventures suggested on and booked through any Call to Adventure or related site.

Most of the activities/adventures listed on the site involve risk. You should be fully aware of this before booking. Suppliers will do what they can to negate this risk but there is a possibility of injury or even death, which you accept when booking.

Outdoor activities are weather dependent. Any changes to the itinerary will be made by leaders and are final. If the leader deems a planned activity to be unsafe and change the itinerary accordingly a refund will not be given unless the supplier determines it appropriate. Be assured though that guides will do their best to stick to the scheduled routes and activities.

Call to Adventure aims to foster a sense of community through its adventures. Customers are asked to carefully check the requirements for trips. Occasionally, an objective such as a summit will not be met due to members of the group not meeting the requirements or not being up to the objective in that instance. In this case, the default position is that no refund will be given. The guide may still choose to issue one should they deem it appropriate.

Accuracy of information

We do our best to ensure that information on the site is accurate. However, due to the nature of the content on the site, some information will inevitably be outdated. Furthermore, we rely on collaborators and partners to provide some information. We do our best to ensure the information they supply is accurate although again cannot guarantee its accuracy.

Communication and marketing

By booking with Call to Adventure you agree to receive email, SMS, phone, and Whastapp communication from us. This is used to help us arrange logistics for your trip but we may also send you information about our latest deals and offerings. You can choose to unsubscribe from our marketing communication at any time.

SCHEDULE 1: EXPEDITION TRIPS — ADDITIONAL BOOKING CONDITIONS

These additional conditions apply to trips designated as "Expedition Trips" on our website (currently: Aconcagua). They supplement our standard Booking Terms. Where there is a conflict, this Schedule takes precedence.

1. Deposit and Payment Schedule

1.1. A non-refundable deposit is required at the time of booking to secure your place. This will be detailed on the trip page.

1.2. The full balance is due no later than 65 days before your departure date. If you book within 65 days of departure, the full trip price is payable immediately upon booking.

1.3. If the balance is not received by the due date, we reserve the right to treat the booking as cancelled. The deposit will be retained and your place may be released.

2. Cancellation by You

2.1. Deposits are always non-refundable.

2.2. If you cancel within 65 days of departure, you are liable for the full trip price. No refund will be issued.

2.3. You may change dates and transfer your booking to another person at any time up to 65 days before departure, provided the replacement meets all trip requirements (including medical fitness and insurance). An administration fee of £50 may apply. Changes are not possible within 65 days of departure.

3. Cancellation or Changes by Us

3.1. We may cancel or modify a trip due to insufficient numbers, safety concerns, government restrictions, or force majeure. In such cases, we will offer you a choice of: (a) transfer to an alternative departure date at no extra cost; (b) transfer to another Call to Adventure trip with any price difference refunded or charged; or (c) a full refund of all monies paid.

3.2. We will notify you of any cancellation at least 30 days before departure wherever possible.

4. Third-Party Operator and Operational Requirements

4.1. Expedition Trips are operated on the ground by specialist local operators selected by Call to Adventure. Your contract is with Call to Adventure Ltd, not the local operator.

4.2. As a condition of participation, you must complete and sign all trip-specific operational documents provided by us, which may include: risk acknowledgement forms, medical declarations, waivers required by the local operator, and any documents required by local government authorities. Failure to complete these documents may result in your participation being refused without refund.

4.3. The local operator's guides and expedition leaders have absolute authority over all safety decisions on the mountain, including decisions to turn back, alter the route, or evacuate. Such decisions are final and do not entitle you to any refund.

5. Insurance

5.1. You must hold comprehensive travel and evacuation insurance that covers you for high-altitude mountaineering up to 7,000 metres, including helicopter evacuation from 5,500 metres and repatriation.

5.2. For Aconcagua expeditions, the Aconcagua Provincial Park authorities require proof of compliant evacuation insurance before issuing a climbing permit. If you cannot provide this proof, you will not be permitted to enter the park and no refund will be issued.

5.3. Recommended provider: Global Rescue (www.globalrescue.com). Other providers may be acceptable provided they meet the requirements in clause 5.1.

5.4. Proof of insurance must be provided to us no later than 30 days before departure.

6. Medical Fitness

6.1. Expedition Trips are physically demanding and conducted at extreme altitude. You are responsible for ensuring you are medically fit to participate.

6.2. You must complete a medical declaration form before departure. If you have any pre-existing medical conditions that may affect your ability to participate safely, you must declare them at the time of booking. We reserve the right to request a doctor's clearance letter.

6.3. If you are unable to participate due to a medical condition that you did not declare at the time of booking, no refund will be issued.

7. Climbing Permits

7.1. Climbing permits may be required (e.g., Aconcagua Provincial Park permit). This will be stated on the trip page.

7.2. Permit fees are set by local government authorities and may change without notice. If the permit fee increases after you have booked, we will notify you of the additional cost as soon as practicable. You may choose to pay the difference or cancel with a full refund of monies paid.

8. Limitation of Liability

8.1. Our liability for Expedition Trips is limited to the trip price paid. We are not liable for additional expenses including but not limited to: flights, accommodation booked independently, gear purchases, visa costs, or insurance premiums.

8.2. We are not liable for any loss, injury, or damage arising from: inherent risks of high-altitude mountaineering, acts or omissions of the local operator beyond our reasonable control, weather conditions, natural events, or government actions.

8.3. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.